Please send your updated bank account information on your company letterhead, including the company seal and an authorized signature.
Please contact your Account Manager, who will connect you with an agent for new account registration. Once the integration is complete, a new Partner ID will be requested for the respective website
Yes, You can log in to the reporting panel. You should have a user account to access the panel. Through this panel, you can monitor your transactions, settlements, refunds, charge backs, and more.
You can download your settlement report from your PaySuite merchant panel. You’ll find the required information in the ‘Settlement’ menu.
You can reset your login password by clicking on ‘forgot password’. Additionally, you can reach out to PaySuite Operation or your account manager and your login credentials will be reset and sent to your email address.
There are several reasons why a transaction may fail, including being declined by the gateway or issuer bank, an unattempted or expired transaction by the customer, or issues with the customer’s network.
We have implemented a fraud detection and management system that flags suspicious transactions, many of which involve foreign cards. Multiple criteria are used to identify potentially suspicious activity at an early stage, ensuring the protection of our clients.
If a customer does not complete their transaction within the session time, it is considered expired. When a customer cancels their transaction without attempting payment, the transaction is considered unattempted.
When a card does not comply with 3D Secure, the transaction is considered risky. 3D Secure protects a buyer's credit card from unauthorized use when shopping online.
You can follow these steps to initiate a refund:
Open Refunds>Refundable Transactions>Refund request>fill up refund amount>proceed the refund.
It usually takes between 5 and 7 working days, depending on the specific circumstances.
Transaction limit depends on acquiring bank. The standard limit for a single transaction through our gateway is 5 Lac BDT.
After receiving a chargeback request from the bank, we will ask you to provide proof of service delivery. This could include a delivery receipt or any other tangible evidence that the customer has received the product or service. We will then submit this documentation to the acquiring bank. If they find the evidence sufficient, the chargeback claim will be denied.
There could be a delay due to network issues and if you have an Instant payment notification set up, our system makes multiple attempts until the accurate status is reflected in your system.
The customer must request a refund from the merchant. Once the refund is initiated, it will be processed to the customer’s account within 5 to 7 working days. The chargeback will be executed as per the agreement.